Returns and Refund Policy

Your satisfaction is our priority. If your order does not meet your expectations, we are here to help, in accordance with the South African Consumer Protection Act.

Returns for damaged or incorrect items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

• To help us resolve the issue quickly, please provide photographic evidence of the damage or the incorrect item.
• Once verified, we will arrange collection of the item and provide a replacement or a full refund, at no additional cost to you.

Change of mind / unopened items

If you have changed your mind, we accept returns on items that are strictly unopened, unused, and in their original, sealed condition within 14 days of purchase.

• For hygiene and safety reasons, we cannot accept returns on items where the outer seal has been broken or the packaging has been altered.
• For change-of-mind returns, the customer is responsible for the courier costs of returning the item to us.
• Original delivery charges are non-refundable.

Non-returnable items

For hygiene and quality assurance, the following cannot be returned, refunded, or exchanged:

• Opened or used fragrances.
• Gift cards.
• Sale or promotional items.
• Samples or gifts received with a purchase.

How to start a return

Email phumelele@meekbelle.co.za or WhatsApp us with your order number and the reason for your return, and we will send you the next steps.

Refund process

• Once we have received your returned item and verified its condition, we will refund you via your original payment method.
• Refunds are typically processed within 5 working days of receiving the returned goods. Depending on your bank, it may take an additional 3–5 working days for the funds to reflect.